Legal
Cancellation and refunds
How appointments are booked and confirmed at UBM Scans, how to change one, and what happens if your baby is not cooperating on the day.
Bookings
Booking your appointment
Appointments are necessary. You can book by phone, by email or by sending a booking enquiry through this website.
How a booking is confirmed
- A booking enquiry is a request for a time. Your appointment is set once our team confirms the time with you.
- Same-day appointments are offered subject to availability, so please call ahead.
- After-hours appointments are available for 3D and 4D scans. Contact our team to arrange one.
Paying for your scan
- No payment is taken through this website.
- Keepsake package prices, and what each package includes, are listed on our packages and pricing page.
- A multiple pregnancy surcharge of $50 applies due to the additional scanning time required.
- Keepsake scans are not considered medical scans, so Medicare and private health insurance cannot be used for them. Diagnostic medical imaging on a valid referral is a separate service.
Changes
Changing or cancelling an appointment
If you need to change or cancel your appointment, please let us know as early as you can. Call 0423 550 063 during clinic hours, or email [email protected] at any time.
Keepsake scans
If your baby is not cooperating
Each baby scans differently depending on their age, their position and the amount of fluid present.
A complimentary re-scan
If your baby does not change position during your scheduled appointment time, we will offer you a complimentary re-scan at our Menai clinic.
Or a 25% refund
If you would prefer not to come back, you can choose a 25% refund of your package price instead.
More information
Your consumer rights
Information about the consumer guarantees that apply to services in Australia is available from the Australian Competition and Consumer Commission at accc.gov.au.
Talk to us
Need to change an appointment?
Get in touch and our team will help.